Autism Support Broker

Location: Northeast/ Central Region of Massachusetts when traveling

Schedule: Monday through Friday, 9am-5pm (occasional hours outside this range as needed)

Target Pay: $25.50-$27.50

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on multiple factors, including but not limited to, the individual's experience, education, and internal equity.

Job Summary

Since 1991, Northeast Arc's Autism Support Center has been empowering families who have a member with autism or a related disorder by providing current, accurate, and unbiased information about autism, services, referrals, resources, and research trends.

As an Autism Support Broker, you will be at the center of that mission. In this role, you will provide a combination of services to families of individuals with autism, working closely with the Department of Developmental Services (DDS), the Autism Waiver Program, provider agencies, and the families we serve. This is a position for someone who is organized and knowledgeable, but above all, genuinely committed to helping families navigate complex systems and access the supports they need to thrive.

Responsibilities

• Plan, collaborate, and troubleshoot with parents and caregivers around autism waiver services and supports

• Assist families in setting up and accessing services available through the Autism Waiver Program

• Facilitate development of the Person-Centered Autism Support Plan, including maintaining documentation in Meditech

• Assist families in identifying potential providers by using web-based provider lists or identifying individuals within personal support systems

• Assist families in working with Public Partnerships (PPL) to recruit, screen, hire, train, schedule, monitor, and pay support staff

• On a monthly basis, meet in person with families receiving Intensive In-Home Supports to ensure that the Support Plan is meeting family needs

• Attend conferences, trainings, and presentations as a staff representative

Qualifications

• Bachelor's degree required; experience with autism, personally or through work experience, may substitute for some educational requirements

• At least three years of experience and specialized training working within the field of autism

• Knowledge of existing resources and services available to support individuals and families in the Northeast region of Massachusetts, as well as the MA Department of Developmental Services

• Excellent time management and organizational skills; ability to multi-task and execute several projects simultaneously; strong written and verbal communication skills; highly detail-oriented with the capacity to work independently and as a positive team member; knowledge of Microsoft Outlook, Word, Excel, and PowerPoint, and database usage; proven ability to handle sensitive and confidential information; demonstrated commitment to the empowerment of families
• Valid driver's license and reliable transportation required; ability to attend off-site meetings including driving in varied weather conditions
• Sitting at a desk 50% of the day; standing and walking 50% of the workday

• Must successfully complete and pass all required background checks as a condition of employment.

Benefits & Perks

At Northeast Arc, we offer a competitive and comprehensive benefits package that supports your well-being and growth. It's our goal as an employer to provide an enriching and supportive environment for our employees and their families.

With that goal in mind, we are proud to offer the following:

• Medical, dental, and vision coverage (for employees working an average of 30 hours per week)

• Generous paid time off, including vacation, sick time, and 12 paid holidays

• Flexible Spending Accounts (health care and dependent care)

• Group Life Insurance

• Additional voluntary insurance options and discount programs

• 403(b) retirement plan with limited company match

• Employee Assistance Program and Mental Health Hub

• Ongoing professional development (trainings, conferences, CEUs, and more)

• eAcademy online learning platform

• Mileage reimbursement (where applicable)

• Additional perks including employee discounts and more

About Us

Northeast Arc is a non-profit organization with the goal of ensuring that children and adults with disabilities are able to live, work, engage in civic life and play in the community. Employment at Northeast Arc is more than just a job. We are a mission-driven agency committed to changing lives and discovering abilities. Whether it's the individuals we serve or our employees who support them, we know that each person has a unique set of skills and contributions to make.

We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.

Keywords: Autism Support Broker, Autism Waiver, Family Services, DDS, Developmental Disabilities